Legal

Privacy Policy

This Privacy Policy explains how AUDENYX collects, uses, discloses, and safeguards your information when you visit our website or engage our services.

Last Updated: 17 May 2026

1. Who We Are

AUDENYX ("AUDENYX," "we," "us," or "our") is an auto damage estimating and insurance claim auditing service. Our website is located at https://audenyx.com. For data privacy inquiries, contact us at info@audenyx.com.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact form submissions (name, email address, phone number, company name, message content)
  • Email correspondence and WhatsApp communications
  • Business information provided when requesting a quote or audit
  • Claim files, vehicle photos, and related documents submitted for our services

2.2 Information Collected Automatically

  • IP address, browser type, operating system, and referring URLs
  • Pages visited, time spent on pages, and navigation paths
  • Cookie identifiers and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide our estimating and audit services
  • To process and deliver auto damage estimates, supplement reviews, and claim audits
  • To communicate service updates, changes, or relevant industry information
  • To improve our website, services, and user experience
  • To comply with legal obligations, including tax, accounting, and regulatory requirements
  • To detect, prevent, and address security or technical issues

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. All client claim data is handled under strict NDA.

4. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Contract performance — processing necessary to deliver the services you have requested
  • Legitimate interests — improving our services and communicating with potential clients
  • Legal obligation — compliance with applicable laws and regulations
  • Consent — where you have given explicit consent (e.g., marketing emails)

5. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know — request disclosure of the personal information we collect, use, or share
  • Right to Delete — request deletion of your personal information we have collected
  • Right to Opt-Out — we do not sell personal information
  • Right to Non-Discrimination — we will not discriminate against you for exercising these rights

To exercise these rights, contact us at info@audenyx.com.

6. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

  • Service providers — trusted third-party tools that assist us in operating our website or delivering services (e.g., email hosting, cloud storage), bound by confidentiality obligations
  • Legal compliance — where required by law, court order, or governmental authority
  • Business transfers — in the event of a merger, acquisition, or sale of assets, with notice to affected users

All claim data, vehicle photos, and client files are handled under signed NDA agreements. We never disclose client-specific data to competitors or unrelated third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies on our website:

  • Essential cookies — required for the website to function (e.g., session management, security). Cannot be disabled.
  • Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics). You may decline these via the cookie banner.

You can control cookie preferences through our cookie consent banner or your browser settings. Disabling analytics cookies will not affect core site functionality.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Contact enquiry data: up to 2 years from last contact
  • Client service data (claim files, estimates): duration of the client relationship plus 5 years for compliance purposes
  • Website analytics data: up to 26 months

Upon request, we will securely delete your personal data where there is no overriding legal obligation to retain it.

9. Data Security

We implement industry-standard technical and organisational measures to protect your information, including:

  • AES-256 encryption for data at rest
  • TLS encryption for data in transit
  • Access controls and role-based permissions
  • Signed NDAs with all team members and contractors
  • Regular security reviews

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

AUDENYX operates globally, with team members in India serving clients in the US, UK, UAE, and Australia. If you are located in the EEA or UK, your data may be transferred to and processed in countries outside the EEA/UK. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Object to or restrict certain processing
  • Request data portability (EEA/UK)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at info@audenyx.com. We will respond within 30 days.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to notify you.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: